Why This Matters Now
Right now, in most businesses, AI is being used mostly without a plan.
Three-quarters (75%) of workers across most businesses and industries are using generative AI tools like ChatGPT at work (Microsoft, 2024). Only 22% of employees say their leadership has a clear AI strategy (Gallup, 2025). That means AI is influencing projects, customer experiences, and decision-making with almost no direction or oversight.
Currently, 65% of workers say they’ve used ChatGPT on the job (AIPRM, 2024), and 78% of AI users are bringing their own tools (Microsoft, 2024). That’s like bringing in an outside consultant who knows nothing about your business, unless you give AI the training it needs.
Think of it like this.
Imagine 78% of these employees secretly hired a consultant to help them with their tasks at work. This consultant knows nothing about their employer, has no knowledge of their industry. What’s worse, they’re sourcing all of the advice they are coaching the employee with from Google. How many businesses would allow this situation to exist? Frighteningly, the answer right now (with AI) is….most of them. Given that it is extremely costly for businesses to restrict their employee’s access to this consultant, what can we do?
You can start by at minimum, vetting the consultant. Meet them and understanding what they know, and what they are capable of. Ideally, you should be providing a trained consultant of your own. As a business leader, there is no way around the fact that you must lead this conversation.
Why should business leaders lead the AI conversation?
The answer is simple…you are the business leader. Rather than focus on why you should, let’s talk about why it will benefit you as the business leader.
When you know where AI fits, how to train it, and how to make it work for your business, you instantly become the person people turn to. You lead the conversation, and make sure AI is being used with integrity and purpose instead of just “because it’s there.”
It’s About Skills, Not Tech
The good news is that you don’t need to be the most technical person in the room to lead AI projects.
You just need the skills to:
- Spot the best places for AI to save time or improve results.
- Train it with the knowledge of your business so it sounds, works and behaves like you need it to.
- Explain the “why” and “how” in plain language so everyone understands.
At Bizualize, this is exactly what we teach. We don’t throw tools at you and expect you to figure it out. We guide you step-by-step, so you can use AI with confidence and purpose.
The Confidence to Step Up
When you can lead AI conversations you can:
- If you own the business, steer how AI is used so it reflects your brand, supports your customers, and frees up your team for higher-value work.
- If you’re part of a team, contribute ideas, guide projects, and make yourself an indispensable part of the business.
In both cases, it’s about being seen as the person who can make AI work in the real world and not just talk about it.
How to Build That Capability
- Start with the AI Primer to cut through the noise, see what AI can really do for your business, and walk away with a quick win. Or get your Team ready with Teams Workshops.
- Do a Business Soul Discovery to capture your tone, values, and processes so AI can work in a way that’s aligned with you.
- Join the Customer Service Agent Bootcamp to train AI on that foundation, launch your first live tool, and learn a repeatable method you can use again and again.
- Stay part of the SoulCraftAI Learning Community for ongoing support, new ideas, and the confidence to keep leading as AI evolves.
Cheers.
Adam Walsh,
Founder – Bizualize